Your first point of contact will be Tor Mackenzie.
Tor prides herself on not speaking techie and being able to translate the IT symptoms reported by a customer into actual IT problems so the technical team can resolve them effectively.
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Tor and Simon were supportive, straight forward, clear and helpful. I asked them to encrypt and back up my system, which they did with no fuss and within a week. They also advised me on other aspects, pointing me in the right direction for those that I chose to sort myself.
Simon & Tor of Rochester & Associates have been our preferred IT supplier since 2006. They have received many an urgent email from us and have always been quick to respond but more importantly, so incredibly fast at solving any technical issues we have had. I would not hesitate to recommend their Services purely based on our experiences and because nothing is ever too much of a problem for them.
I love working with Rochester! They have supported me since I started my business 9 years ago, so that tells you something. Tor and Simon are super helpful and get things done promptly with the minimum of fuss. So easy to do business with. They also add value through tips and advice in newsletters and blogs. Always available to reassure you when the panic sets in about a tech problem and they always find a solution to resolve it. Highly recommended!